Terms and Conditions

TERMS AND CONDITIONS

Last updated: 16.02.2025

OVERVIEW

This website and software platform are operated by Saracista Solutions, a company based in Switzerland. Throughout the site, the terms “we,” “us,” and “our” refer to Saracista Solutions. Saracista Solutions offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and subscribing to our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions,” “Terms”). These Terms and Conditions apply exclusively to companies, business entities, and professionals. If you are not acting on behalf of a company or business, you may not access or use our services.

Please read these Terms and Conditions carefully before accessing or using our website and software. By accessing or using any part of the site or software, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 – SERVICES PROVIDED

Saracista Solutions provides businesses with tools to manage and enhance their online reputation through the following features:

  • Review Aggregation: Display of reviews from various platforms (e.g., Google, Facebook) in a unified interface.
  • AI-Powered Review Responses: Use of artificial intelligence to generate and post responses to customer reviews.
  • Review Request Campaigns: Sending of email campaigns to request reviews or feedback from end-customers, including private feedback and video testimonials via a landing page.
  • Review Sharing: Sharing reviews on users’ websites via widgets and on social media by generating review-based images.
  • Analytics: Access to data and reports on the performance of reviews and the overall reputation.
  • Automation: Tools to automate review request processes through configurable workflows.

SECTION 2 – ELIGIBILITY

To use our services, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.
  • Have the authority to enter into legally binding agreements.
  • Agree to comply with these Terms and all applicable laws and regulations.

SECTION 3 – ACCOUNT REGISTRATION

To access certain features of the software, you must register for an account. You agree to:

  • Provide accurate, complete, and up-to-date information during the registration process.
  • Maintain the confidentiality of your account login credentials.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account if any information provided during registration is found to be inaccurate, false, or incomplete.

SECTION 4 – SUBSCRIPTION TERMS AND PAYMENTS

Our services are offered on a subscription basis, and fees are billed on a recurring basis as specified in your subscription plan. All subscriptions are governed by these Terms, and you may cancel your subscription at any time, subject to our Refund Policy.

Payments for our services are processed through Stripe, and you agree to provide accurate and up-to-date billing information. In case of payment failure, we reserve the right to suspend your access to our services until the outstanding amount is paid. Any applicable taxes, including VAT for EU customers, will be added to the subscription price, where required.

We reserve the right to modify our pricing and subscription plans at any time. Changes to pricing will take effect at the end of your current subscription term.

SECTION 5 – ARTIFICIAL INTELLIGENCE USAGE

Saracista Solutions uses artificial intelligence (AI) to generate automatic responses to reviews. By using this feature, you agree that:

  • AI-generated responses are based on pre-set parameters and data, and you are responsible for reviewing the responses before they are posted.
  • We are not liable for any damages, claims, or disputes arising from the use of AI-generated content, including but not limited to inaccurate or inappropriate responses.

SECTION 6 – INTELLECTUAL PROPERTY

All content and materials within our services, including but not limited to logos, text, graphics, software, and design, are owned by Saracista Solutions or licensed to us. You may not use any content from our services without our express written consent, except as expressly permitted by these Terms.

SECTION 7 – PRIVACY AND DATA PROTECTION

Your use of our services is subject to our Privacy Policy, which complies with Swiss law and the General Data Protection Regulation (GDPR) for EU customers. We are committed to safeguarding your personal information and will not share it with third parties, except where necessary to provide our services or comply with legal requirements.

SECTION 8 – LIMITATION OF LIABILITY AND WARRANTIES

Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure at all times. You understand that your use of the service is at your own risk.

To the maximum extent permitted by law, Saracista Solutions and its affiliates, officers, directors, employees, and agents shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
  • Damages exceeding the amount you paid to use the Software in the twelve (12) months prior to the event giving rise to the claim.

SECTION 9 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles.

In the event of a dispute, you agree to first attempt to resolve the dispute informally by contacting us at in**@*****rm.com. If the dispute cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the courts located in Switzerland.

SECTION 10 – CHANGES TO TERMS AND CONDITIONS

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically. Continued use of the services after changes are posted constitutes acceptance of the updated Terms.

SECTION 11 – CONTACT INFORMATION

Questions regarding these Terms and Conditions should be sent to us at in**@*****rm.com.

Saracista Solutions
In der Dorfmatt 3
4132 Muttenz, Switzerland
Business Registration Number: CH-280.1.024.159-0
Legal Form: Sole Proprietorship (Einzelfirma)