Terms of Service

The contract is between you (the company, sole trader or other organisation that opens the account ("you", "customer")) and Saracista Solutions ("repfarm", "we", "us"). The person who accepts these Terms confirms that they are authorised to bind that organisation.

repfarm is offered to businesses only. It is not a consumer product. Where you are nevertheless a consumer under mandatory law, that law prevails over any clause of these Terms that would put you in a worse position.

repfarm gives businesses tools to collect, manage and use customer reviews:

The exact features available depend on your plan and on the platforms you connect. We may add, change or discontinue individual features; section 20 explains what happens if a change is material.

To use repfarm you must be at least 18 years old, have legal capacity to enter into contracts, and use the service for business purposes. You must not use the service if applicable sanctions or export control rules prohibit it.

You must give accurate and complete registration details and keep them current. You are responsible for everything that happens under your account, for keeping login credentials confidential, and for the actions of the users you invite. Tell us immediately at info@repfarm.com if you suspect unauthorised access.

We may suspend or close an account where the registration data proves to be false, where credentials are shared beyond your organisation, or where continued access poses a security risk.

We may offer a free trial of 30 days. During the trial you can use the service without providing payment details, The trial ends automatically. It does not roll into a paid subscription unless you choose one. Data created during a trial that does not convert into a subscription may be deleted after the trial ends.

We may change or withdraw trial offers for future sign-ups at any time.

Price. repfarm costs EUR 99 per month per business location, or EUR 990 per year per business location. Each location you manage requires its own subscription.

Taxes. All prices are net. We are not registered for Swiss VAT, so no Swiss VAT is charged. Business customers in the EU account for VAT themselves under the reverse-charge mechanism in their own country.

Payment. Payments are collected in advance for each billing period through our payment service provider. You must keep a valid payment method on file. If a payment fails, we may retry it, and we may suspend access until payment is made.

Renewal. Subscriptions renew automatically at the end of each billing period for another period of the same length, unless cancelled beforehand.

Satisfaction guarantee. If you take out a subscription and are not satisfied, you may request a refund up to the end of your second paid month, that is within 60 days of your first payment. On a valid request we refund 110% of all amounts you have paid under the subscription (everything you paid plus a further 10%) and the subscription ends at that point. The guarantee applies to the monthly and the yearly plan alike, the request must come from the email address registered for the account, and the guarantee can be used once per customer.

Cancellation. You can cancel at any time with effect from the end of the current billing period. There is no minimum term beyond the period you have paid for and no notice period. Except under the satisfaction guarantee described above, fees already paid are not refunded on a pro-rata basis unless mandatory law requires it or we have materially breached these Terms.

Price changes. We may change prices for future billing periods. We will give you at least 30 days' notice by email before a change takes effect. If you do not accept the new price, you may cancel with effect from the date the change would apply.

For as long as your subscription is active and paid, we grant you a limited, non-exclusive, non-transferable, revocable right to use repfarm for your own business purposes.

You must not:

You keep all rights in the data and content you put into repfarm. You grant us the limited right to host, process, transmit and display that content as needed to provide the service to you, and to comply with the law.

You are responsible for the content you upload, publish or transmit through repfarm, and you confirm that you have the rights and permissions needed, including permission from the individuals whose testimonials, images or video you use.

When you connect a Google Business Profile, a social network or another review platform, you authorise us to access it on your behalf within the scope you approve. Your use of those platforms remains governed by their own terms, and you are responsible for complying with them. We are not responsible if a platform changes its interface, restricts access, or suspends your account there.

We may, but are not obliged to, review, restrict or remove content that breaches these Terms or the law.

This section matters more than any other in these Terms, because getting it wrong can cost you your presence on the platforms you depend on.

You agree that when you use repfarm you will not:

The private feedback feature exists so that unhappy customers can reach you directly, in addition to (never instead of) the public review route. Every customer must be free to leave a public review.

Compliance with the review policies of Google and other platforms, with unfair competition law in Switzerland and the EU, and with equivalent rules in your market, is your responsibility. We may suspend an account we reasonably believe is being used to manipulate reviews.

repfarm uses AI to draft replies and generate content. You accept the following:

We help you collect and manage reviews. We cannot and do not promise any particular outcome: no specific number of reviews, no specific rating, no ranking position in Google Search, Google Maps or any local pack, no inclusion or recommendation by ChatGPT, Gemini, Perplexity or any other AI assistant, and no particular level of traffic or revenue. Any figures shown on our website are illustrations, not commitments.

Each party complies with the data protection law that applies to it. Where we process personal data on your behalf, we do so as processor under our Data Processing Agreement, which forms part of these Terms. You act as controller for that data and are responsible for having a legal basis to contact your customers and for informing them as the law requires. Our Privacy Policy explains the data we process as controller in our own right.

We aim to keep repfarm available and to fix faults promptly, but the service is provided without a guaranteed uptime level unless we have agreed one in writing. Availability may be interrupted by maintenance, by faults, by third-party outages or by events outside our control. We try to schedule planned maintenance outside normal business hours and to announce it in advance.

Support is provided by email at info@repfarm.com during Swiss business days.

The service, its software, design, documentation and the repfarm name and logo belong to Saracista Solutions or its licensors. Nothing in these Terms transfers any of those rights to you. Feedback and suggestions you send us may be used freely to improve the service, without obligation to you.

Each party keeps confidential the non-public information it receives from the other and uses it only for the purposes of these Terms. This does not apply to information that is public without breach, was already known, is independently developed, or must be disclosed by law or court order.

These Terms apply for as long as you hold an account.

We may suspend or terminate your access with immediate effect if you materially breach these Terms and do not cure the breach within 14 days of written notice, if payment remains outstanding after a reminder, if your use exposes us or third parties to legal risk, or if we reasonably suspect fraudulent or unlawful activity. For serious breaches (in particular review manipulation under section 9, or activity that threatens the security of the service) we may suspend immediately without a cure period.

Either party may terminate for convenience as described in section 6.

After termination. Your right to use the service ends. You can export your data for 30 days after termination. After that we delete or anonymise your account data within 90 days, except where we must keep it by law (see the Privacy Policy). Export your data before you cancel; we are not obliged to restore it afterwards.

The service is provided "as is" and "as available". To the extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty of uninterrupted or error-free operation. We do not warrant that the service will meet your particular requirements or that results obtained through it will be accurate or reliable.

We are liable without limitation for damage caused by unlawful intent or gross negligence, for injury to life, body or health, and wherever mandatory law does not allow liability to be limited.

Otherwise, and to the maximum extent permitted by law:

You will indemnify and hold us harmless against third-party claims, and reasonable legal costs, arising from your use of the service, from content published through your account, from your breach of these Terms or of applicable law, or from your breach of a third-party platform's rules. We will tell you promptly about any such claim and will not settle it without your consent, which you will not unreasonably withhold.

We may develop the service and change individual features. We will not materially reduce the core functionality you are paying for during a billing period you have already paid.

We may amend these Terms. We will announce material changes at least 30 days in advance by email or in the platform. If you do not accept them, you may terminate before they take effect; continuing to use the service afterwards means you accept them.

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural events, war, civil unrest, strikes, epidemics, failures of telecommunications or energy supply, and acts of authorities. Payment obligations already due are not affected.

These Terms, together with the Privacy Policy, the Cookie Policy and the Data Processing Agreement, are the entire agreement between us on their subject matter. If a provision is invalid, the rest remains in force and the invalid provision is replaced by one that comes closest to its economic purpose. Failure to enforce a right is not a waiver of it. You may not assign this contract without our written consent; we may assign it to a successor of our business. Notices to us go to info@repfarm.com; notices to you go to the email address on your account.

These Terms are governed by Swiss law, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Before starting proceedings, please write to info@repfarm.com so we can try to resolve the matter directly. If that fails, the exclusive place of jurisdiction is Basel-Landschaft, Switzerland. Mandatory places of jurisdiction provided by law remain unaffected.